Frequently Asked Questions
01. The order
How do I place an order?
You can order through our website, WhatsApp, or by visiting our physical store.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for select locations within Pakistan.
02. Payments
What payment methods do you accept?
We accept bank transfers, debit/credit cards, mobile wallets, and COD (where available).
Is it safe to pay online?
Yes, we use secure gateways and do not store your full card details.
03. Shipping
Do you deliver nationwide?
Yes, we deliver across Pakistan using reliable courier partners.
How long does delivery take?
Standard delivery takes 3–7 working days. Customised items may take longer.
04. Store & Contact
Where is your store located?
Our store is located at Q9F6+F59, Street # 1 Main Bazar, باچا صیب چم Mingora, 19200, Pakistan
How can I contact customer support?
Via WhatsApp, phone, or email
05. Jewellery Care
How should I care for my jewellery?
Store jewellery separately, avoid contact with chemicals, and clean with a soft cloth.
Do you provide maintenance services?
Yes, we offer resizing, polishing, and repairs for most jewellery items.