HYSR Jewellers | Best Gold Jewellers Shop In Swat, Pakistan

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Privacy Policy

Who we are

Our website address is: https://hysrjeweller.com.

Welcome to HYSR Jewellers (the “Company”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://hysrjeweller.com/ (the “Site”), contact us on WhatsApp, phone, or via our social media pages, and when you purchase our products online or in‑store.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1) Who we are & how to contact us

Business name: HYSR Jewellers
Registered/Trading address: Haji Yahya Saifurehman Jewellers Q9F6+F59, Street # 1 Main Bazar, باچا صیب چم Mingora, 19200, Pakistan
Phone: +92-946-711101
WhatsApp: +92-333-9482233
If you have questions about this Policy or how your data is handled, contact us at the details above. If required by law, you may also write to our Data Protection/Grievance Officer at the same address.

2) Scope

This Policy applies to personal data we process when you:

  • browse or make purchases on our Site;

  • create an account, subscribe to our newsletter, or enter promotions;

  • contact us by phone, WhatsApp, contact forms, email, or via social media (e.g., Facebook/Instagram);

  • visit our physical store.

3) The data we collect

We collect the following categories of data, depending on how you interact with us:

A. Identity & contact data – name, phone number, email address, billing/shipping address, WhatsApp handle, social media profile link/ID.

B. Order & account data – items purchased, order history, preferences, saved addresses, account credentials (hashed), communications and support requests.

C. Payment data – we use third‑party payment processors (e.g., bank gateways, card processors, mobile wallets). We do not store full card numbers. Processors may collect card details and other information directly from you, subject to their own privacy policies.

D. Technical & usage data – IP address, device and browser type, pages viewed, time spent, referring URLs, general location (city/region), Site errors and performance logs. This may be collected via cookies, pixels, and similar technologies.

E. Marketing & communications data – your preferences for receiving marketing from us, and records of consent/subscription.

F. UGC & media – reviews, ratings, testimonials, photos or videos you share with us or tag us in on social media.

G. In‑store CCTV (if applicable) – for security and loss prevention at our physical premises. Notices are displayed where CCTV is used.

H. KYC/valuation (optional, if we buy gold) – if you sell or trade‑in jewellery, we may request CNIC/passport details and proof of ownership as required by law and for fraud prevention.

4) How we collect data

  • Directly from you when you place an order, create an account, contact us, or visit our store.

  • Automatically through cookies, pixels (e.g., analytics/ads), and server logs when you use the Site.

  • From third parties such as payment providers, delivery/courier partners, analytics and advertising partners, and social media platforms when you interact with our official pages.

5) Why we use your data (lawful bases)

We process personal data for:

  1. Fulfilling contracts – to take and deliver orders, provide customer service, process returns/warranties.

  2. Our legitimate interests – running and improving our business and Site, preventing fraud, securing our services, personalising content, understanding product demand.

  3. Compliance with law – tax/accounting obligations, responding to lawful requests, record keeping.

  4. Consent – sending marketing communications, placing certain cookies, using your content in marketing (where required). You can withdraw consent at any time.

6) Cookies, analytics & ads

We use cookies and similar technologies to operate the Site, understand performance, and market our products.

Types of cookies/pixels we may use:

  • Strictly necessary (for core site functions, security, checkout).

  • Performance/analytics (e.g., Google Analytics) to measure visits and improve the Site.

  • Advertising/retargeting (e.g., Meta/Facebook Pixel, Google Ads) to show relevant ads and measure their effectiveness.

  • Functionality (remembering preferences like language or currency).

Managing cookies: You can control cookies via your browser settings. Disabling cookies may affect Site functionality (e.g., cart/checkout).

Analytics opt‑out: You can opt out of Google Analytics by using Google’s opt‑out add‑on or your device settings. Advertising preferences can be managed in your social media and Google account settings.

7) Sharing your data

We share personal data with:

  • Payment processors and banks to collect payments and prevent fraud;

  • Courier/logistics partners to deliver your orders;

  • IT/hosting providers (e.g., site hosting, email, cloud storage, content delivery networks);

  • Analytics and advertising partners (as described above);

  • Professional advisers (accountants, auditors, legal advisers) and authorities where required by law.

We require recipients to protect your data and use it only for the purposes we specify. We do not sell your personal data.

8) International data transfers

Our Site and providers may be located outside Pakistan. Where data is transferred internationally, we take appropriate measures to protect it (e.g., contractual safeguards and security controls).

9) Data retention

We keep data only for as long as necessary for the purposes described above:

  • Orders, invoices, and financial records: up to 7 years (or as required by applicable law).

  • Account and marketing data: until you delete your account or opt out, plus a reasonable period to comply with your request.

  • CCTV: typically 30–90 days, unless needed to investigate an incident.

When no longer needed, data is securely deleted or anonymised.

10) Your rights

Subject to applicable law, you may have the right to:

  • access the personal data we hold about you;

  • request correction or deletion;

  • object to or restrict certain processing;

  • withdraw consent where processing is based on consent;

  • opt out of direct marketing at any time.

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before acting on your request.

11) Security

We use technical and organisational measures to protect your data, including HTTPS encryption, access controls, and regular monitoring. No method of transmission or storage is completely secure; please use the Site with this in mind and contact us immediately if you suspect unauthorised activity on your account.

12) Children’s privacy

Our products and services are not directed to children under 13. If you believe a child has provided us personal data without parental consent, please contact us so we can delete it.

13) Third‑party links & social media

Our Site may include links to third‑party websites, plug‑ins (e.g., WhatsApp, Facebook, Instagram), and payment gateways. We are not responsible for the privacy practices of those third parties. Please review their policies before sharing data with them.

14) Buying gold / trade‑ins (if applicable)

If you sell or trade‑in jewellery to us, we may collect identification and transaction details for verification, anti‑money‑laundering, anti‑fraud, and tax compliance, and to meet any regulatory requirements.

15) Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new Effective date. Your continued use of the Site after we post changes means you accept the revised Policy.

16) How to make a complaint

If you have concerns about how we handle your data, please contact us first so we can try to resolve it. You may also have the right to complain to a relevant authority under the laws of Pakistan (e.g., under the Prevention of Electronic Crimes Act, 2016 (PECA) and any applicable data protection regulations).

17) Key summaries (plain language)

  • We collect what we need to process orders, deliver products, and improve our services.

  • We don’t store your full card details and we don’t sell your data.

  • You can ask us to access, correct, or delete your data and opt out of marketing at any time.

  • Cookies help the Site work and help us understand usage; you can control them in your browser.

Contact

HYSR Jewellers
address: Haji Yahya Saifurehman Jewellers Q9F6+F59, Street # 1 Main Bazar, باچا صیب چم Mingora, 19200, Pakistan
Phone: +92-946-711101
WhatsApp: +92-333-9482233