At HYSR Jewellers, customer satisfaction is our priority. We take pride in the quality and authenticity of our jewellery. This Return & Exchange Policy explains when and how you may return or exchange items purchased from https://hysrjeweller.com/ or from our physical store.

By making a purchase with us, you agree to the terms below.

1) Eligibility for returns

• Only items purchased directly from HYSR Jewellers (online or in‑store) are eligible.

• Items must be unused, unworn, and in original condition, with all packaging, certificates, receipts, and tags intact.

• Returns/exchanges must be requested within 7 days of delivery (online) or purchase (in‑store).

• Customised, engraved, altered, or special‑order items (e.g., name pendants, personalised designs, resized rings) are non‑returnable and non‑exchangeable.

• Items showing signs of wear, damage, or alteration by a third party are not accepted.

2) Return & exchange process

1. Contact us – Notify us within the return period by WhatsApp, phone, or email with your order/invoice details and reason for return.

2. Approval – Once approved, you will be instructed on how to send/bring back the item. Returns without prior approval may be declined.

3. Inspection – Returned items are inspected by our quality assurance team before approval.

4. Resolution – Eligible returns may be:

   • Exchanged for another item of equal or higher value (price difference payable).

   • Refunded in the original payment method (bank/card/wallet), minus any non‑refundable charges (e.g., shipping, payment gateway fees). Refunds may take 7–14 business days to process.

3) Shipping costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong/damaged item).

• We recommend using a trackable, insured courier. HYSR Jewellers is not responsible for items lost or damaged during return shipping.

4) Defective or incorrect items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receipt with photos/videos. We will arrange a replacement, exchange, or refund at no extra cost.

5) In‑store purchases

• Items purchased at our physical outlet are subject to the same eligibility rules above.

• Refunds may be offered via bank transfer, store credit, or exchange, depending on circumstances.

6) Gold & buy‑back policy (if applicable)

• For solid gold items, we may offer a buy‑back option or exchange based on current gold market rates minus making/wastage charges.

• This applies only to items meeting purity and authenticity requirements, with original invoice and certificate.

7) Non‑returnable items

The following are final sale and cannot be returned/exchanged:

• Customised/personalised jewellery.

• Pierced earrings (for hygiene reasons).

• Items sold on discount, clearance, or promotional sale.

• Gift cards, vouchers, or store credit.

8) Important notes

• Refunds are issued only after successful inspection and approval.

• Shipping charges, COD charges, taxes, and gateway fees are non‑refundable.

• HYSR Jewellers reserves the right to refuse returns that do not meet policy conditions.

• Policy terms may vary slightly between online and in‑store purchases due to legal, tax, or logistic requirements.

9) Contact

For return or exchange requests:

address: Haji Yahya Saifurehman Jewellers Q9F6+F59, Street # 1 Main Bazar, باچا صیب چم Mingora, 19200, Pakistan
Phone: +92-946-711101
WhatsApp: +92-333-9482233